FAQs
Our email is hello@fromthecrossus.com and our Instagram is @fromthecrossapparel!
U.S. orders can be exchanged within 14 days of delivery. Please review the return policy for how to start a U.S.-based exchange from the portal. Please note customers are responsible for the shipping fee..
Yes! This is our Digital Gift Card, you can also find our digital gift card at the end of our Shop All section.
Depending on your order status, you may be able to change your shipping address. If you need to update your address, please contact our support team immediately after placing your order. If your order is already in production, we cannot guarantee that an address change will be possible.
Yes we do!
All our products are created with a unisex design, unless stated otherwise in the product details.
Most of our styles are stocked in a full and inclusive size range up to 5xl. (Please note not all our products carry sizes up to 5xl.
Yes, only if your product(s) has been damaged or you have received the wrong product then you may be entitled to an exchange or return. For more information on returns and exchanges, visit our Refund Policy page.
Once your order is completed, it quickly moves into processing and is sent to the warehouse for shipping. To ensure the fastest delivery, no changes can be made at this stage. If you'd like to add more items, please place a new order on our website.
Yes and no! We restock sold-out items based on demand. If you’ve got your eye on something, don’t wait—grab it while it’s available!
We offer 15% off for first-time buyers by signing up for our emails.
Once your order is successfully submitted, it immediately moves into processing and is then sent to the warehouse for shipping. To ensure the quickest delivery, changes cannot be made at this stage.
Delivery time:
5-12 Business Days
Please see our Shipping Info page for more specific information.
We suggest going a size up for an oversize and comfortable fit. Refer to our size chart for general measurements. Please note that all collections are unisex and designed to fit true to size based on the product's measurements. If you need further assistance, feel free to email us for additional support.
We’re sorry to hear you received a damaged item. In this rare instance, please email a photo of the damaged product along with your information to hello@fromthecrossus.com, and we’ll gladly assist you with a resolution. Kindly note that damaged items reported outside of the 14-day return window cannot be returned or refunded.
Yes! We will send you an email as soon as your order is placed summarizing all the details.
No, after purchase you may not cancel your order. For more information please look at our Refund Policy page.
We use premium, ultra-soft fabrics that are durable and gentle on the skin, providing maximum comfort. At the heart of our brand, we are committed to supporting Christians in need. We understand how challenging life can be, and we want you to know—you are not alone.
