Shipping & Returns
DELIVERY INFORMATION
FROM THE CROSS currently ships internationally to all countries except Russia and Belarus. Delivery times we provide are only intended to serve as a general reference and may not account for any potential delays caused by factors such as payment authorization, product availability or customs delays.
Our standard order delivery times are usually as follows. During peak periods, please allow additional processing and dispatch time.
United States 1 - 7 business days
Europe & United Kingdom 6 - 10 business days
Rest of the world 7 - 15 business days
Please note that we comply with the General Product Safety Regulation (GPSR) for packages arriving to or within the EU and Northern Ireland which may affect shipping times.
Orders are prepared once payment has been confirmed. Once your order ships, an email will be sent to you including the tracking number. Additionally, you can find the tracking number and monitor your order's progress in your account's order details or on the carrier's website.
If your order includes one or more items on pre-order or with different delivery date, we will send all items in bulk at the latest specified delivery date. For orders with special delivery instructions, you can find relevant information on the product page.
SHIPPING COSTS
The shipment cost is automatically calculated based on the customer's location and detailed during the purchase confirmation, always subject to customer approval before finalizing the payment.
Orders placed outside the European Union, United States, or United Kingdom may be subject to import duties and taxes, which will be the responsibility of the recipient. Please note that these charges vary by country. Furthermore, if you fail to pay any applicable duties or taxes without reasonable cause, resulting in the liability being passed to us, the carrier, or any third party, the amount of such duties and taxes may be deducted from any refund or other amounts you may claim.
If you require additional information, you can send an email to hello@fromthecrossus.com.
RETURNS & EXCHANGES
Store credit will be issued for products returned in new condition.
Return requests must be submitted within 14 days of delivery through the Redo Returns portal at the link below for U.S orders:
https://fromthecrossus.com/apps/redo/account/login
Any international order return/exchange request must be sent to hello@fromthecrossus.com with your order number, reason of request, and any other relevant information.
If an item arrives damaged, it must be reported within 14 days of delivery. When reporting this to us, please include images of the damage and an attachment of the SKU on the polybag packaging your item arrived in. Once approved, From the Cross will replace it with the same size and color as the original order. If any damage is reported after the 14-day period, From the Cross is not responsible. If the required images cannot be provided, we will be unable to fulfill your request.
Returns Terms and Guidelines:
- All returned items must have no wear and tear, stains, or other signs of excess usage.
- Return shipping costs will be subtracted from the store credit total you are issued once we receive your returned items.
- Please ensure all returned items are well packaged to prevent damage during transit.
- Use the Redo Returns website and label to send back your return. We cannot guarantee that we will be able to properly locate and process your return without the generated label.
- Please use your Redo Returns shipping label within 7 days of its creation.
- Store credit will be issued within 1 week of your return being received by our warehouse. If there is an issue with your return upon arrival, our support team will contact you.
Any questions are to be sent to hello@fromthecrossus.com.
