Refund Policy
RETURNS & EXCHANGES
FROM THE CROSS has a 14-day return policy: you have 14 days from the day you receive your order to ship it back to us for a refund of store credit, we do not offer refunds to the original payment method of the order. Any claim regarding product delivery must be made within 14 days of receiving the product.
If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for national or international orders.
To accept the return, the product(s) must comply with our returns policy:
- The Items must be defective or damaged or incorrect.
- Items must be returned unworn, unwashed, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes or dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
Any parcels returned after the specified timeframe will be rejected and sent back to the sender. We do not accept cash on delivery returns for any reason. The sender is responsible for the costs and risks associated with returning the product..
We do not accept returns for reasons other than our own fault. Reasons your return may be denied will be:
- Changes of mind
- Incorrect orders made by the customer
- Items that have been used, washed, or altered.
RETURN COSTS
United States $10.00
Europe & United Kingdom $15.00
Rest of the world $35.00
The return shipment costs will be discounted in the refund. Customers are responsible for customs duties and taxes. Failure to do so will cause your package to be returned to the sender.
If you require additional information with regard to your return, you can send an email to hello@fromthecrossus.com.
