dear customers,

as we approach the holiday season, we understand how important it is for your packages to arrive on time, whether they're gifts for loved ones or something special for yourself. please know that we’re committed to processing your orders as quickly as possible to ensure everything is on its way to you promptly.

however, due to the high volume of shipments during this time of year, delays with our shipping partners may occur. while we work closely with these carriers and provide tracking information for all orders, we cannot guarantee exact delivery dates once your package is out of our hands.

we truly understand how frustrating unexpected delays can be, especially during the holidays. that’s why we strongly encourage placing your orders early to give the carriers ample time to deliver your items.

if you have any concerns or questions about your order, please don’t hesitate to reach out to our team. we’re here to help in any way we can and to ensure you have the best possible experience with us.

thank you for your patience, understanding, and support during this busy season.

if you have any comments or concerns you can reach us at hello@fromthecrossus.com or send us a message directly on instagram.